drstine.com

<p>We strive to deliver products and customer service of exceptional quality. However, if you have a complaint that you would like to address with us, we would love to hear from you. Please send an email to customer service at hello@drstine.uk and describe the issue. Our products do not come with a treatment guarantee. This means we do not offer returns if you have not achieved the desired effect after 6-8 weeks.</p>

We strive to deliver products and customer service of exceptional quality. However, if you have a complaint that you would like to address with us, we would love to hear from you. Please send an email to customer service at hello@drstine.com and describe the issue. Our products do not come with a treatment guarantee. This means we do not offer returns if you have not achieved the desired effect after 6-8 weeks.

Complaints

My order

What are the general information terms for using the website?

What information is provided under taxes and fees?

What is the payment method and process?

What is the cancellation policy for subscriptions?

What is the policy for pre-orders?

Sales and Delivery Terms

Offers and Discounts

When will the money be deducted from my card?

How do I place an order?

Which payment methods do you accept?

Is it safe to shop on your website?

Can I receive an invoice for my order?

How do I redeem a gift card or discount code?

If you have placed an order but have not received an order confirmation by email, please first check your

Ordering and Payment

I need guidance. Where can I get help?

I am pregnant. Can I use the products?

I am allergic to ingredients

How long does a tube last?

I have had a skin reaction to a product

When can I expect to see results?

How much of a result can I expect to see?

Are the products clean?

Where are the products produced?

My product smells "medicinal."

Where can I see the full ingredient list for a product?

Can I try the products before I order?

Do the products contain perfume?

Do you test on animals?

Can I use the products if I have rosacea?

Can men use the products?

Can teenagers use the products?

Can I use the products if I have perioral dermatitis?

What is the difference between the two day creams?

Do I get the same protection with a day cream with SPF as with a facial sunscreen?

Why does the cream pill when I apply it?

What does THE ANTI-AGE KIT contain?

Is there a guarantee of effect?

Can the products help with pigmentation spots?

Do you have an eye cream?

How should I store my skincare products?

Your Morning Routine with Dr. Stine Ankerstjerne

Product guidance

Has my order been received?

Which delivery methods do you offer?

How do I track my order?

What is your delivery policy?

What if the package gets lost or arrives damaged?

What happens if I don’t pick up the package in time?

Can I pick up my order at your warehouse?

What if the package is marked as delivered, but I haven’t received it?

What is the delivery time for sample kits?

Shipping

How do I set up a subscription?

Where can I view my orders and change my subscription?

How do I change my subscription?

How do I update the payment card for my subscription?

How do I pause or change my subscription?

Subscription

What is the procedure for returns?

Do you offer exchanges?

Can I deliver a return package to your warehouse?

Can I return part of an order?

Returns

How do I order free samples?

Am I tied to a subscription when I order a sample kit?

What does the sample kit contain?

What is the delivery time for the sample kit?

Can I order the sample kit more than once?

How long does a sample kit last?

Sample Kits

Didn't find the help you were looking for?

Contact us

Dr. Stine Collagen Supplement and other medications

Daily dose

What does Dr. Stine Collagen contain?

What effect can I expect?

Is the product vegan?

Can Dr. Stine Collagen be taken by men?

How long does one jar last?

Can children take the supplement?

Does Dr. Stine Collagen contain gluten, lactose, trans fats, or other known/declared allergens?

Dr. Stine Collagen and other dietary supplements

Is the product halal/kosher?

Dr. Stine Collagen with Sea Buckthorn

Should I use SUPERFOOD in the morning or evening?

Can I combine SUPERFOOD with other products?

Can I use SUPERFOOD while taking Isotretinoin / acne medication?

SUPERFOOD multipurpose vitamin face gel

Do I get the same protection from a day cream with SPF as from a facial sunscreen?

Can I use URBAN PROTECTION day cream all year round?

URBAN PROTECTION day cream

ComplaintsUpdated 4 hours ago