If you have placed an order but have not received an order confirmation by email, please first check yourUpdated 10 days ago

If you have placed an order but have not received an order confirmation by email, we kindly ask you to first check whether the email may have ended up in your spam folder, and whether the amount has been reserved on your account.
If you still cannot find the order confirmation, it may be due to the email address being entered incorrectly, or that another email address was automatically filled in.
In that case, please contact our customer service at [email protected] and provide the time of purchase as well as your name, address, and phone number, so that we can locate the order in our system.