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Sales and Delivery Terms

What are the general information terms for using the website?

Your use of this website is subject to the terms and conditions below. By using any part of this website, completing your customer registration with us, or placing an order on the website, you accept the terms and conditions, which also include...

What information is provided under taxes and fees?

All prices are shown in GBP, and the customer will be charged in this currency. Note that all prices in the online store include local VAT. The VAT differs from country to country. VAT will show at check out. For purchases to Denmark, Norway or...

What is the payment method and process?

We accept Visa cards and Mastercards. We do not offer invoice payment. Once you have completed your order, an order confirmation will be sent to you via email. This will include the payment reference and the total value of your order, as well as...

What is the cancellation policy for subscriptions?

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. These cancellation policies describe how you can change or cancel these types of purchases. Subscriptions: When you purchase a subscription, you...

What is the policy for pre-orders?

When you purchase a pre-order, you buy an out-of-stock or soon-to-be-available product that is not yet in stock. We may either charge no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or...